Free freight within Australia

Orders are sent Via Express Australia Post – these can be tracked.
(Signature required, card will be left if not home)

To collect the parcel the delivery card must be presented with a form of photo identification. Parcels must be collected with 10
working days from the date it is received by the local Post Office. If the parcel is not collected within this timeframe, it will be returned to sender.

Please send your order to a business / residential address where someone will be able to receive your products.


New Zealand – $30.00 AUD The rest of the World $65.00 AUD
Delivery charges will be displayed in cart once delivery country has been chosen.

Orders may incur additional fees and duties levied by customs payable by the order recipient.
Overseas orders are exclusive of 10% Australian GST. This is removed from your order once completed.

Free shipping excludes international orders.


Australian metropolitan areas 4-8 working day
once order is despatched.
International orders please allow up to 20 days

Orders are processed within 3 working days. Please note the delivery times listed should be treated as estimates only.

Expected delivery time frames commence from your parcel being dispatched.

Whilst we make every effort to ship your order within the time frames supplied, unforeseen delays in shipping during peak

trade times may occasionally occur.
We will advise if your order will be delayed.
Lost or damaged parcels

Please contact if your parcel is lost or damaged.

An investigation will need to be logged with

Australia Post

If investigation shows Australia Post has lost your parcel, then a replacement or refund will be supplied.
If your parcel has been lost due to an incorrect address submitted online or via email then

SKIN SOLUTIONS BY JANE is not liable and will not refund or supply a replacement.